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At Captain Exhaust Systems, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.captainexhaustsystems.com/, use our interactive quote tools, or contact us.
1. Information We Collect
We only collect personal information that you voluntarily provide to us when you request a quote, submit a contact form, or use our interactive Quote Builder. This information may include:
- • Personal Identification Info: Your name, email address, phone number.
- • Business & Location Info: Business name, service address, city, state, zip code.
- • Project Details: Information regarding your commercial kitchen setup, required services (e.g., hood installation, fire suppression system, exhaust fan repairs, cleaning), and any specific project descriptions.
2. How We Use Your Information
We use the information we collect for business purposes, including:
- • Providing free, accurate estimates and quotes for commercial kitchen ventilation and fire suppression systems.
- • Scheduling site inspections, repairs, maintenance, and installations.
- • Responding to your inquiries, answering questions, and sending project updates.
- • Improving our website functionality, services, and overall user experience.
- • Connecting you with our trusted, authorized service partners (such as our sister company, Captain Heat and Air, for HVAC service requests) when you explicitly request or require commercial heating, ventilation, or air conditioning solutions.
3. Information Sharing and Disclosure
We value your privacy and do not sell, rent, or lease your personal information to third parties. We may share your information under the following circumstances:
- • Service Providers: We share data with secure third-party processors and database systems that help us manage, process, and organize your contact requests. These partners are contractually obligated to keep your data confidential and secure.
- • Affiliated Partnerships: For customers seeking commercial HVAC support, we share relevant details with our sister company, Captain Heat and Air, to coordinate combined service delivery.
- • Legal Requirements: We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes or protect our rights.
4. Cookies and Web Tracking
Our website may use standard cookies, pixel tags, or tracking scripts to analyze site traffic, optimize user navigation, and understand page performance. You can choose to disable cookies through your individual browser settings; however, doing so may affect certain interactive features of our website (such as the Quote Builder).
5. Data Security
We implement industry-standard technical, administrative, and physical security measures to protect the personal information you submit to us. Please note, however, that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
You have the right to request access to the personal information we hold about you, request corrections or updates, or ask that we delete your information from our database. To make such a request, please contact us using the details below.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or services. Any updates will be posted on this page with an updated "Effective Date" at the top. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Captain Exhaust Systems
Email: captainfireprevention@gmail.com
Toll-Free Phone: 800-200-2134
Local MD/DC: (240) 771-3473
Local VA: (571) 556-1700